Shipping Policy

1. Order Processing

Once an order is placed, sellers are expected to confirm and process the order within 24 hours.
Processing includes preparing the item for shipment, packaging securely, and updating the shipping status in the seller dashboard.
Orders not processed within the stipulated time may be automatically canceled, and buyers will be notified.

2. Shipping Methods

fixselling.com supports multiple shipping methods, including standard delivery, express delivery, and third-party logistics partners.
Sellers must select an appropriate shipping method based on product type, size, and buyer location.
Tracking information must be provided for all shipments.

3. Shipping Charges

Shipping charges are determined based on product weight, dimensions, and delivery location.
In some cases, fixselling.com may offer free shipping promotions or discounts.
Sellers are responsible for accurately calculating shipping costs and communicating any additional charges to buyers.

4. Estimated Delivery Time

Delivery timelines may vary depending on the shipping method, seller location, and buyer location:

Note: Delivery times are estimates and may be affected by holidays, weather, or logistical delays.

5. Packaging Requirements

Sellers must ensure all products are securely packaged to prevent damage during transit.
Fragile or sensitive items must include adequate padding and protective materials.
Packaging should comply with fixselling.com guidelines, including labeling and documentation for smooth delivery.

6. Tracking & Order Updates

Sellers must provide tracking information once the item is shipped.
Buyers can track their orders via the fixselling.com website.
Any delays or issues must be communicated promptly to both the buyer and fixselling.com support team.

7. Lost or Delayed Shipments

In case of lost or delayed shipments, sellers must cooperate with fixselling.com and logistics partners to resolve the issue.
Refunds or replacements may be issued for lost packages, depending on the situation and proof of shipment.

8. International Shipping

Sellers offering international delivery must comply with customs regulations, duties, and taxes of the destination country.
Delivery times and shipping charges may vary for international orders.
Buyers are responsible for paying any applicable import duties or taxes unless stated otherwise.

9. Seller Responsibilities

Sellers on fixselling.com must:

• Ensure timely processing and shipping of all orders.
• Provide accurate tracking information.
• Package items securely to prevent damage.
• Communicate any shipping delays, issues, or exceptions to buyers and fixselling.com promptly.

10. Buyer Responsibilities

Buyers are expected to:

• Provide accurate shipping information, including address and contact details.
• Track their orders and report any issues within 7 days of estimated delivery.
• Receive shipments personally or authorize a representative if required.

11. Contact Us

For shipping inquiries, support, or assistance:
Email: info@fixselling.com
Phone: 0300_4284041
Live Chat: Available on the website during business hours